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Explaining Your Work — Briefings, Handovers and Interviews

You can do the work and you cannot make anybody act on it. This is the ordering: the answer in the first sentence, an incident report a manager will act on, interview answers that survive the second question, and a handover the next person can use without ringing you. Four artefacts, all written by you.

4 个模块 · 12 节课 · 6h 41m
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课程内容
1 Lead With the Answer 3 节课 · 1h 23m lock
  • play_circle The First Fifteen Seconds 20分
  • play_circle What Changed, What Is Blocked, What You Need 18分
  • play_circle Monday's Stand-Up 45分
2 A Report That Causes a Decision 3 节课 · 1h 46m lock
  • play_circle Four Headings a Manager Will Act On 24分
  • play_circle Nine Point Eight Means Nothing 22分
  • play_circle The Same Incident, Twice 60分
3 Answers That Survive Being Pushed 3 节课 · 1h 46m lock
  • play_circle Generated Is Not Rehearsed 24分
  • play_circle Acknowledge, Answer, Bound 22分
  • play_circle The Second Question 60分
4 The Bit You Did Not Say 3 节课 · 1h 46m lock
  • play_circle What You Left Out Because You Knew It 22分
  • play_circle Shut the Laptop 24分
  • play_circle Two Weeks, No Phone 60分
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